My Resume:
Nicholas Pell
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Nicholas Pell's Resume 16 August 2017.docx Size : 67.344 Kb Type : docx |
08/16/2017
Nicholas Pell
801.739.2469
chefnp@yahoo.com
1061 NE 9th Ave #203 Portland, OR 97232
www.nicholase-portfolio.yolasite.com
Objective
I seek to support your company in creating outstanding customer experiences. Having worked for many organizations in phone-centered positions, I bring knowledge in the field of customer service, Microsoft Office 365, and Spanish-language competency (verbal/written). With my experience in customer service as well as exposure to many world cultures, I provide a holistic and diverse perspective, and an excellent ability to adapt to change.
Education
Salt Lake Community College
2012 | Associate of Art – International Studies – Honors; 3.8 GPA
2012 | Associate of Science – General Studies – Honors; 3.8 GPA
- Co-organized World AIDS Day Fundraiser December 2010
- President of Gay-Straight Association Spring 2011
Woods Cross High School
2009 | High School Diploma; 3.6 GPA
- Honor Roll
Experience
Bi-lingual (Spanish/English) Customer Support Representative September 2016 – June 2017
PacifiCorp | 825 NE Multnomah St Ste. 300 Portland, OR 97232 Phone: 503.813.7100
Pest Control Technician March 2016 – August 2016
Edge Pest Control| 7754 SW Nimbus Ave Beaverton, OR 97008 Phone: 503.648.3343
Valuation Specialist and Market Researcher October 2015 – March 2016
AudaExplore|4211 SE International Way Milwaukie, OR 97222 Phone: 503.652.3350
VW Credit/AudaExplore November 2014 – October 2015
Ultimate Staffing |1001 SW 5th Ave #320, Portland, OR 97204 Phone: 503.227.5583
[Volkswagen Credit] Outbound Dialer Specialist – Account Delinquency Resolution Specialist; [AudaExplore] Vehicle Valuation Specialist – Market Researcher
Bi-lingual Global Customer Support Representative November 2012 – October 2014
eBay Inc. | 583 eBay Way Draper, Ut 84020 Phone: 800.367.5690 (Co. code: eBay or 13993)
-Member-to-member Spanish/English translations, inbound/outbound phone calls, email support, and leader on team and department engagement committees
Car Salesman August 2012 – November 2012
Larry H. Miller Honda | 5808 S. State St. Murray, Ut 84107 Phone: 801.262.3331
-Maintain excellent Honda product knowledge, sell cars, and explain car technology to customers
Route Manager May 2012 – August 2012
RSI Marketing | 128 Production Ct Louisville, Ky 40299 Phone: 502.690.2261
-Establish routes for professional pest control and maintenance of Spanish-speaking accounts
Technical/Billing Support Specialist June 2011 – April 2012
Convergys/DirecTV | 860 Levoy Drive Murray, Ut 84123 Phone: 513.723.7000
-Over-the-phone technical support, explanation of bills, and channel package up-selling
Skills
- Bi-lingual (Spanish/English)
- Fortune 500 customer service experience (eBay Inc.)
- Critical-Thinker
- Results-Oriented
- Call center experience
Accomplishments:
During my second year in college at Salt Lake Community College, I was part of a committee which organized a benefit and concert to raise funds for the Utah AIDS Foundation on the 1st of December 2010. It was my responsibility to organize the silent auction and compose a letter of solicitation for companies in the community to donate to our cause. I was also one of the directors in charge of coordinating the performance on the night of the 1st of December. I, along with the other members of this committee, helped raise close to $1,000 for the Utah AIDS Foundation during this event.
GSA Award for AIDS Day event at SLCC:
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